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This Privacy Policy is the official privacy policy of Muzz Buzz Franchising Pty Ltd (ABN 17 106 547 620). It applies to all personal information collected by Muzz Buzz Franchising Pty Ltd via any related Muzz Buzz website, social media page, internal website or intranet; any Muzz Buzz mobile or tablet application and from an individual via any other means, including physically or electronically.
In this policy we explain how and why we collect your personal information, how we use it and disclose it, and what controls you have over our use of it. We appreciate that you may have certain concerns about how your personal information is collected, used and shared. We can assure you that we will always handle your personal information securely and carefully. Among other things, we comply with all applicable Australian privacy laws including the Australian Privacy Principles.
In addition to the provisions of this Privacy Policy, there may also be specific and additional privacy and consent provisions that apply to certain Collection Channels. Because those specific and additional provisions also relate to your privacy protection, we recommend that you review them wherever they appear. In the event of any inconsistency between the provisions of this Privacy Policy and those other specific and additional provisions, the specific and additional provisions will prevail.
You have the option of dealing with Muzz Buzz Franchising Pty Ltd anonymously. However, this only applies where it is practicable for Muzz Buzz Franchising Pty Ltd to deal with you acting anonymously or under a pseudonym, such as a general enquiry.
Throughout this privacy policy we refer to “personal information”, which means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not. Your first and last name, date of birth, gender, home address, contact telephone number, mobile telephone number, email address and employment details are examples of information which may constitute personal information. Personal information may also include information we may collect about your individual preferences.
Some information provided to us by customers, contractors and other third parties might be considered to be personal information. We will only collect such personal information if it is necessary for one of our functions or activities. The kinds of personal information that Muzz Buzz Franchising Pty Ltd collects are set out below.
We collect personal information that you provide directly to us, such as when you make a purchase, register for an account or enter a competition or promotion. This may include:
When you use a website or an app, we may also collect personal information about you in the following general categories:
In addition to the information listed above, in some cases we may collect personal information about you from legitimate third party sources including social media sites and list broker and other data providers that share data in circumstances where it is lawful and/or they have your permission to do so.
This may include:
At or before the time the personal information is collected by us, we will take reasonable steps to provide you with a collection statement to ensure that you are made aware of who we are, the fact that you are able to gain access to the information held about you, the purpose of the collection, the type(s) of organisations to which we usually disclose the information collected about you, any laws requiring the collection of the information and the main consequences for you if all or part of the information is not collected. We will not collect or monitor any personal information about you without your consent, included as provided in this privacy policy.
In particular, Muzz Buzz Franchising Pty Ltd will collect your personal information from you in the following situations:
As you navigate through our websites and apps, certain information can be passively collected (that is, gathered without your actively providing the information) using various technologies, such as cookies, Internet tags or web beacons, and navigational data collection (log files, server logs, and clickstream data). For example, we may collect information about matters including but not limited to the date, time and duration of visits and which pages of our websites and apps are most commonly accessed. This information is generally not linked to the identity of visitors, except where our websites and apps are accessed via links in an email or another electronic message we have sent or where we are able to uniquely identify the device or user accessing our websites and apps, such as when you are logged into an account.
We may combine your anonymous or personal visitor session information or other information collected through tracking technologies with other personal information collected from you from time to time, in order to understand and measure your online experiences and to determine what products, promotions and services are likely to be of interest to you. By accessing our websites and apps via links in an email we have sent and/or by accessing our websites and apps where you have identified yourself, you consent to the collection of such information where it is personal information.
You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. To learn more about cookies and how to specify your preferences, please search for “cookie” in the “Help” portion of your browser.
Mobile platforms such as iOS and Android generally define certain types of information or data that applications cannot access without your consent. Each platform has its own permissions system for obtaining your consent. For example, the iOS platform generally alerts you the first time an app wants permission to access certain types of data, such as location services, and will let you choose whether or not to consent to that request. Android devices will generally notify you of the permissions that an app seeks before you first use the application, and your use of the application constitutes your consent. For iOS devices, you can generally manage your platform level permissions via the Settings section on your device. For Android devices, you can generally manage your platform level permissions.
We collect such personal information so that we can provide you with a better service. We also need this information to deliver products and services to you, to complete transactions on your behalf and to better understand your requirements and preferences. Personal information collected will be used for the following primary purposes:
For the purposes described above, personal information may be shared with our group companies, promotional partners and other trusted third parties (and their directors, servants and agents) either in Australia or overseas including the United States of America, Portugal, the Ukraine and Belarus.
Failure to provide personal information may result in Muzz Buzz Franchising Pty Ltd being unable to provide you with the products or services requested by you, provide you with certain content, information, upcoming promotion, event or product information and/or accept promotion entries (where applicable).
In order to operate our websites and apps or deliver a product or service (including for example, processing of credit card payments), personal information may also be shared with our group companies, selected service providers and/or other trusted third parties. Our group companies, selected service providers and/or other trusted third parties may be engaged to perform a variety of functions, such as data storage, fulfilling orders, conducting market research, processing credit card payments, assisting with promotions and providing technical services for our websites and apps. These companies may have access to personal information if needed to perform such functions. However, these companies may only use such personal information for the purpose of performing that function and may not use it for any other purpose.
We may use or disclose personal information held about an individual for the primary purpose for which it is collected – that is, to carry on our business and provide services to our customers. We may also use such information for a purpose related to the primary purpose of collection and where you would reasonably expect that we would use the information in such a way (e.g. major delivery companies, mail houses and third-party fulfilment contractors). This information is only disclosed to persons outside our business in the circumstances set out in this policy or as otherwise notified to you at the time of collection of the information, or with your permission.
In addition we are permitted to use or disclose personal information held about you:
There are some specific products and services we offer and we share your information as follows:
Muzz Buzz Franchising Pty Ltd will only collect sensitive information with your consent. Where you provide us with sensitive information (such as information about your health) via any means, we will only use this information to serve your particular needs.
Personal information will not be collected by any person who is known by Muzz Buzz Franchising Pty Ltd to be under the age of eighteen (18) without the consent of a parent or legal guardian. Persons under age eighteen (18) may only provide personal information with the involvement and consent of a parent or legal guardian.
Muzz Buzz Franchising Pty Ltd and our promotional partners or trusted third parties either in Australia or overseas, may contact you via telephone, SMS (Short Message Service), MMS (Multimedia Messaging Service), IM (Instant Messaging), email, post or any other form of electronic, emerging, digital or conventional communications channel using the information provided in order to contact you in respect of the primary purposes for collection of personal information as stated above.
Muzz Buzz Franchising Pty Ltd does not send advertising or marketing information unless we have your express or inferred consent in accordance with Australian laws. If you receive communications from us which you do not wish to receive, you may remove your name from the database either by utilising the functional unsubscribe facility (if the communication is via commercial electronic message) or by contacting us via the contact details in this Privacy Policy. Please allow 30 days for this request to be processed.
Despite removing your name from the database from receiving future advertising and marketing information, we may send you non-commercial “Administrative Emails”. Administrative Emails relate to your user account and may include administrative and transaction confirmations, requests and inquiries or information about a particular user account. If you do not wish to receive such communications, you may remove your name from the database by utilising the functional unsubscribe facility.
Our websites and apps may, from time to time, contain links to the websites of other organisations which may be of interest to you. Their inclusion cannot be taken to imply any endorsement or validation by us of the content of the third party website. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements. Muzz Buzz Franchising Pty Ltd is not responsible, nor does it accept any liability, for the conduct of companies linked to our Websites.
We will take all reasonable steps to store your personal information securely. After all, it is in our interests to make sure you feel confident shopping with us.
Only authorised team members in our Customer Service Centre and in Marketing, Stores, Finance and IT have access to our customers’ personal information. Their access is subject to strict controls and procedures.
Our e-commerce sites use a security measure called Secure Sockets Layer (SSL) technology. SSL locks all your critical information in an encrypted envelope, making it extremely difficult for this information to be intercepted. Our SSL technology is the industry standard in Internet security.
No data transmission over the Internet can be guaranteed to be 100 percent secure. As a result, while we strive to protect users’ personal information, we cannot ensure or warrant the security of any information transmitted to us or from our online products or services, and users do so at their own risk. Once we receive your transmission, we make every reasonable effort to ensure its security on our systems.
Personal information is de-identified or destroyed securely when no longer required by us.
Muzz Buzz Franchising Pty Ltd retains the information you provide to us including your contact and credit card details to enable us to verify transactions and customer details and to retain adequate records for legal and accounting purposes. This information is held on secure servers in controlled facilities.
Muzz Buzz Franchising Pty Ltd is committed to and takes reasonable steps to maintain accurate, timely, relevant, complete and appropriate information about our customers and website users.
You may request access to personal information about you held by Muzz Buzz Franchising Pty Ltd. Requests for access to your personal information should be made to privacy@muzzbuzz.com.au.
Verification of identity is required with a request to access (or update) personal information so that we can ensure your personal information is disclosed only to you.
Inaccurate information will be corrected upon receiving advice from you.
If we refuse to provide you with access to or correct the personal information held about you by us, then we will provide reasons for such refusal.
Muzz Buzz Franchising Pty Ltd will respond to any requests for access or correction within a reasonable time of receipt of the request.
Muzz Buzz Franchising Pty Ltd is not responsible for removing your personal information from the lists or databases of any third party who has previously been provide your information in accordance with this privacy policy.
If you have a question or complaint about our Privacy Policy or Muzz Buzz Franchising Pty Ltd’ collection, use, disclosure or safe disposal or destruction of your personal information, your feedback should be directed in the first instance to Muzz Buzz Franchising Pty Ltd Support Team at the contact details set out in this policy.
We will promptly investigate your complaint and attempt to resolve the matter. If you are not satisfied with the outcome of this procedure or we have not responded to you with a determination within a reasonable period of time then you may contact the Office of the Australian Information Commissioner.
Muzz Buzz Franchising Pty Ltd also informs you that your information may be stored overseas including the United States of America and Portugal. Muzz Buzz Franchising Pty Ltd employees and data processors are obliged to respect the confidentiality of any personal information held by Muzz Buzz Franchising Pty Ltd.
If we decide to or are required to change this Privacy Policy, we will post changes on this Muzz Buzz Franchising Pty Ltd Privacy Policy page so that users are always aware of what information is collected, how it is used and the way in which information may be disclosed.
If Muzz Buzz Franchising Pty Ltd merges with, or is acquired by, another company, or sells all or a portion of its assets, your personal information may be disclosed to our advisers and any prospective purchaser’s adviser, and may be among the assets transferred. However, personal information will always remain subject to this Privacy Policy.
You accept that your use of this site includes your acceptance of this Privacy Policy.
